This policy applies to all purchases made online at www.younganddumb.com.au
PLEASE NOTE COVID-19 IS IMPACTING TIMEFRAMES FOR COMPLETION OF PACKING & DELIVERY OF ORDERS. PLEASE ALLOW 14-21 DAYS, ALTHOUGH THIS MAY BE DELAYED FURTHER FOR INTERNATIONAL POSTAGE DUE TO COUNTRIES RESTRICTIONS.
No refunds, exchanges or credits for 'change of mind', under any circumstances.
Our policy lasts 30 days, from your delivery date.
No refunds, claims or exchanges will be accepted after this time period.
FINAL SALE ITEMS
We do not offer returns, refunds or exchanges under any circumstance due to the nature and limited quantities available.
CONDITIONS OF RETURN FOR DAMAGED ITEMS
Please ensure the below conditions are met, before submitting your return request for damaged items:
- The item/s were purchased from www.younganddumb.com.au
- The item/s are in their original conditions: Unworn and/or washed.
- All tags are still attached.
Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
Any items that do not meet these criteria will not be valid for any return, refund or credit. Any items returned to Young and Dumb without approval or following the conditions of return, will be returned at the customers' expense.
HOW TO SUBMIT A RETURN | AUSTRALIAN & GLOBAL ORDERS
Ensure the conditions of return listed above have been met.
Submit your return request, order number, images of the damage and order email address via firstname.lastname@example.org
Step 3: Our Customer Service team will review your return and send you an email to let you know if your return has been approved or declined accordingly.
If approved, post your item back to us and include the invoice purchase name and number.
Once your item is received, we will email you a confirmation of your refund or credit note. If you purchased through AfterPay or PayPal you will automatically be refunded into your account. Please note during busy release and sale periods, returns can take up to 5 business days to process.
WHERE TO SEND YOUR ONLINE RETURN
Young and Dumb
PO BOX 4262
Springfield Post Office, 4300
Please note, Young and Dumb is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.